Refund and cancellation policy
This policy applies to fees paid toward financial audit and related assurance engagements with Devopsanalyticscloud. Website content itself is free; refunds concern engagement deposits and billed fees described in an engagement letter.
Eligibility
Refunds are considered when work has not started, when we cancel an engagement for independence or capacity reasons, or when a written agreement provides for a partial refund after early termination.
Timeframe to request
Refund requests should be sent in writing to info@devopsanalyticscloud.digital within fourteen days of the event giving rise to the request, or within any longer period stated in your engagement letter.
Full refunds
A full refund of amounts paid is available if we have not commenced planning or fieldwork and you cancel in writing before the kickoff date in the engagement letter, provided no non-refundable third-party costs have been incurred at your request.
If we withdraw because independence cannot be maintained or capacity prevents delivery, amounts paid for undelivered work are refunded in full.
Partial refunds
If you cancel after planning or fieldwork has begun, fees for work already performed—including planning hours, confirmation preparation, and travel booked with your approval—are deducted. The remainder of any unused deposit may be refunded.
Non-refundable items
- Fees for completed interim reviews or issued auditor’s reports.
- Travel and accommodation already incurred with prior client approval.
- External confirmation or specialist costs dispatched with your authorization.
Deposits
Engagement letters typically require a deposit on acceptance. The deposit is applied to the final invoice. Unused deposit balances after allowable deductions follow the partial-refund rules above.
Cancellation and rescheduling
Either party may propose rescheduling fieldwork for documented reasons such as delayed book close or warehouse access. Reasonable rescheduling without fee penalty is allowed once per engagement when notice of at least ten business days is given. Short-notice cancellation of observed inventory counts may incur a day-rate charge for the team already deployed.
No-shows
If client personnel required for walkthroughs or counts fail to attend a confirmed appointment without timely notice, time reserved may be billed and is not refundable.
Work already started
Once working papers have been opened and procedures performed, fees reflect time and complexity incurred even if you later decide not to proceed to an opinion. We will not issue an audit opinion without completing required procedures; incomplete engagements are billed for work to date.
Refund process and timing
Approved refunds are processed to the original payment method within fourteen business days after written approval. Bank transfer refunds in Taiwan may require account details matching the original payer.
How to contact us
Refund and cancellation requests: info@devopsanalyticscloud.digital, +886289522471/229110290, No.4,Lane25MinTehRd.TaipeiCountry.
Exceptions
Mandatory legal or professional obligations that require file retention or notification to regulators are not waived by a refund. Terms in a signed engagement letter prevail if they differ from this general policy for that engagement.